Infor Named a Leader in IDC MarketScape: Worldwide SaaS and Cloud-Enabled Asset-Intensive EAM Applications 2020 Vendor Assessment

Infor recognized for product innovation, customer support and cloud capabilities

NEW YORK — Dec. 22, 2020 — Infor today announced that the company has been recognized as a Leader in the IDC MarketScape: Worldwide SaaS and Cloud-Enabled Asset-Intensive EAM Applications 2020 Vendor Assessment (doc #US46261320, November 2020) report. The IDC MarketScape evaluated vendors based on a comprehensive and rigorous framework relative to the criteria and one another. Key strategy criteria included innovation, delivery, cloud, growth, and offering strategy. Vendors were also judged on key capabilities criteria including functionality, architecture, range of services, customer satisfaction, and customer service.

“Customers have been pleased with Infor for applying user feedback to application enhancements. One user mentioned that the customers drive the product roadmap, and Infor has been effectively communicating changes from start to finish. Users also had positive views on the update cycle and believe enhancements based on customer board suggestions greatly contribute to continuous improvement,” as noted in the report. “Infor's implementation experience exceeds customer expectations. Organizations highlight rapid deployment of Infor EAM to their facilities and quick adoption by their varied user profiles. Deployment is aided by the application's flexibility, adaptability, and extensibility, combined with simple screen designers, role-based security, and a rich feature set. Infor also has a strong relationship with its channel and consulting partners and is discerning in which new partners it onboards.”1